The Gaulhofer specialist partner who sold you your windows, front door or sun protection should always be your first point of contact here. As the contractor, your partner is perfectly informed about all details of your installation and will strive to answer your questions about service carefully, dealing with any cases of damage as quickly as possible and clarifying all queries about the warranty. If you no longer know who your specialist partner is, see here to find a contact person near you:
Gaulhofer is the only manufacturer in the German-speaking market to offer a 30-year warranty on the wooden and wood-aluminium window construction. This warranty specifically applies to the wood and aluminium frame corner joints and the cover shell fixings to the wooden frame in the form of clips. Valid for all wooden and wood-aluminium window constructions from the NATURELINE, FUSIONLINE and INLINE systems sold to private customers in Austria, Germany, Italy and Switzerland from the order date 1 June 2016.
Made from carefully selected materials such as fine timber, aluminium or uPVC, Gaulhofer's windows and front doors are expertly manufactured to ensure an exceptional service life, subject to proper operation, regular care and adherence to service intervals. This is why they have been awarded the Austrian seal of quality for wooden windows and the RAL quality mark. All relevant details can be found in the brochure available here for download.
If you are having problems with condensation, this may be due to different causes such as incorrect ventilation, wrongly adjusted building equipment, etc. You can also find detailed answers to questions about thermal stress fractures or thermal imaging in our info sheets.
Please refer to the following brochures for operating and maintenance instructions relating to Gaulhofer's shade protection solutions.
Gaulhofer products display the CE mark to indicate that they meet important standards relating to mechanical strength and stability, fire control, hygiene, health and environmental protection, safety in use, sound insulation, energy savings and thermal insulation. These standards govern the determination and classification of performance characteristics and the attainment of threshold values. Where no national statutory requirements exist, "NPD" (No Performance Determined) may also appear. Manufacturers can use the CE mark to independently specify performance characteristics for their products. This means there is no need for laborious verification in the European Economic Area or Switzerland by means of certificates or national authorisations.